Hours: 84 hours (in-course training), 16 hours (outside training)
Venue: Dublin
Course Timings: Over 12 days with optional extra certification day
Numbers on course: Typically 8-10
Cost: Please enquire about the course and price directly.

• To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
• To develop an understanding of the process of mediation and the various tasks involved in each step
• To understand the principles involved in effective mediation
• To learn and practice a range of skills for effective conflict resolution
• To gain an insight into one’s own approach to conflict

The approach of this 12 day Diploma workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.

• The Presenter is an experienced practitioner who will relate the learning to real life conflict
• The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
• A flexible approach will be used throughout and priority will be given to the interests and learning of the group

The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining both an academic and accredited professional qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level and has academic accreditation by the Dublin Institute of Technology. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.

The course is split into two main modules:

1. Mediation and the Organisation

2. Mediation Process and Skills

The detail of these modules is available on the Ibec website:

An essential part of the course will be a short project which should be completed within three months of the end of the programme.

Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consulting in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences.

Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).

Author of the only book on workplace mediation in Ireland:
“Fixing the Fighting. A guide to using mediation in settling disputes and
resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).

Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information: www.ibectraining.ie and see under accredited management development.

Brendan Schutte
Catalyst Consulting
Mob: 086 875 8471
E-mail: brendan@brendanschutte.com

Organisation: IBEC
Duration: 84 mins
MII Approved: Yes to Certified level with Assessment